At CALIBER, we value transparency and quality. Please read this refund policy carefully before placing an order, as placing an order implies acceptance of the terms stated below.
Standard Shipping Time
Orders are dispatched within 10 business days.
Business days are Monday to Friday, excluding public holidays.
CALIBER is a home-grown, small-scale brand operated by a very small team. Orders are managed with care and passion while balancing academic commitments. Due to this, delivery timelines may be extended. Customers are requested to avoid placing urgent orders.
Delivery timelines may be affected due to unforeseen conditions such as festivals, heavy rainfall, viral illness, pandemics, or delays in stock arrival. These delays may occur without prior notice.
Customers are advised to check our Instagram handle every alternate day for any delay-related updates, if shared.
All products are thoroughly checked for quality before packing and dispatch.
In case of any concern regarding the received product, a complete pre-opening to post-opening video of the package is mandatory. The video must be continuous and without any cuts or edits. Only after receiving this video will the matter be reviewed and discussed via email.
No cancellations are accepted once an order has been placed.
Refunds are not guaranteed and are subject to approval after review. If a product is approved for return or exchange, it is the sole responsibility of the customer to ship the product back safely, ensuring proper packaging and timely dispatch.
CALIBER is not responsible for damage, loss, or delays during return shipping.
We strictly abide by our website guidelines. Customers are expected to review all product details, policies, and specifications carefully before placing an order.
For any queries related to size, color, or product details, customers are encouraged to contact us via DM, email, or WhatsApp before placing the order. Live pictures and specifications are shared wherever possible.
Some colors may vary slightly from images due to camera limitations, lighting conditions, or screen settings. Returns or refunds based on color variation are not accepted.
Once your order is confirmed, an order confirmation email will be sent to your registered email address as proof of purchase from a trusted platform.
Once your order is fully dispatched, a completion email will be sent to your registered email ID along with tracking details, if available.
Unexpected delays may occur due to natural calamities, pandemics, or stock arrival delays. Customers are requested to be patient under such circumstances.
CALIBER partners with prompt and convenient delivery agencies based on the customer’s region.
If you are unsure about the shade or size of a product, please raise your query via email or Instagram DM before placing your order.
Most product photos are self-clicked. Shade differences may or may not occur. Customers are requested to confirm all desired details before placing an order, as complaints related to shade or size will not be entertained.
For swift assistance regarding your order, please contact us via email or WhatsApp.
Customer support is available only on business days, Monday to Friday.