At CALIBER, we believe in complete transparency and quality. Customers are requested to read the following policies carefully before placing an order.
Standard shipping time is up to 10 business days.
Business days are Monday to Friday, excluding public holidays.
CALIBER is a home-grown, small-scale brand operated by a limited team. Each order is handled with care and attention. Due to this, delivery timelines may be longer than mass-produced brands. Customers are requested to avoid placing urgent orders.
Delivery timelines may be affected due to uncertain conditions such as festivals, public holidays, heavy rainfall, natural calamities, viral illnesses, pandemics, or delays in stock arrival. Such delays may occur without prior notice.
Customers are advised to check our Instagram page regularly for any delay updates, if shared.
All products are thoroughly checked for quality before packing and dispatch.
For any return or exchange request, a clear pre-opening to post-opening video of the package is mandatory. The video must be continuous, without cuts or edits. Requests without proper video proof will not be considered and will be discussed only via email.
No cancellations are accepted once an order has been placed.
Returns or exchanges are considered only after approval via email. If a return or exchange is approved, it is the sole responsibility of the customer to ship the product back safely, with proper packaging, and within the given timeframe. CALIBER is not responsible for any damage during return transit.
CALIBER strictly follows its website guidelines, and customers are expected to review all policies carefully before placing an order.
If you are unsure about the shade, size, or specifications of any product, please contact us before placing your order via email, WhatsApp, or Instagram DM.
Most product images displayed on the website are self-clicked. Slight color variations may occur due to lighting, camera limitations, or screen settings. Returns based on color variation are not accepted.
Customers are requested to confirm all product details before purchase, as complaints related to shade or size preferences will not be entertained.
Once an order is successfully placed, an order confirmation email will be sent to the registered email address as proof of purchase.
Once the order is fully dispatched, an order completion or dispatch email will be sent. Tracking details will be shared when available.
Unexpected delays may occur due to uncontrollable circumstances, and customers are requested to remain patient in such cases.
CALIBER partners with reliable courier services based on the customer’s delivery location to ensure safe and efficient shipping.
For genuine order-related queries, the most convenient and prompt way to communicate is via email or WhatsApp.
Customer support is available only on business days, Monday to Friday.